How this process contributes to culture
It's not just legal obligations that need to be taken into account. In order for employees to feel valued and safe at work, they need to know that any complaints they raise will be investigated fairly.
Line managers are instrumental in creating a positive atmosphere.
If an employee raises a grievance, make sure you investigate it properly, so your employee feels they are being treated fairly and their concerns are addressed.
If you suspect misconduct and bring disciplinary proceedings, failure to investigate may lead to a tribunal claim and erode an employee’s trust and confidence in their employer.
