The role of technology

Managing relationships in the digital world

Managing relationships in a hybrid or remote work environment

With the increasing shift towards hybrid and remote work environments, managing relationships in the workplace has taken on new challenges.

Employees working remotely may find it difficult to maintain professional relationships, and the lack of face-to-face interaction can sometimes lead to misunderstandings or feelings of isolation.

Communication challenges

Remote work requires more intentional communication, as casual interactions that would happen naturally in an office are no longer part of the daily routine.

Without these casual check-ins, misunderstandings can arise, particularly when it comes to written communication.

It's important to train employees and managers on how to communicate effectively in a remote environment. Video calls, regular check-ins, and team-building activities can help bridge the gap.

Tip: Encourage employees to use video conferencing for more personal interactions, and train managers to schedule regular one-on-ones to maintain strong relationships.

Managing remote romantic relationships

Just as relationships can develop in traditional office environments, romantic relationships can also form in remote work settings.

However, remote romantic relationships can be even more difficult to manage from an HR perspective.

HR should make sure that their workplace relationships policy is inclusive of remote and hybrid working, ensuring that the same rules apply regardless of where employees work.

Case study: Buffer’s remote work policy

Buffer, a company that is fully remote, introduced specific guidelines for managing relationships among employees.

They encourage open communication and transparency between employees, as well as regular mental health check-ins to address potential feelings of isolation.

The role of technology

Technology has also changed the landscape of workplace relationships.

Tools like Teams, Slack, and Zoom are now integral to how employees communicate, and they can also become the medium through which relationships develop.

Technology’s role in workplace interactions

The constant connectivity provided by instant messaging tools and social platforms allows employees to form closer bonds.

However, these same tools can blur the lines between professional and personal interactions. Businesses must ensure that employees understand the company’s policies regarding professional conduct on these platforms.

Tip: HR teams should provide clear guidelines on the use of communication platforms, particularly regarding conversations that could cross personal boundaries. This includes reminding employees that work channels are not private spaces and that inappropriate behaviour will be addressed.

Social media and workplace relationships

In today’s world, social media often overlaps with work. Employees might be connected on LinkedIn, follow each other on Instagram, or communicate through other platforms. HR should ensure that employees understand how social media interactions, particularly romantic ones, could impact the workplace.

Tip: Provide training to employees on how to maintain professionalism on social media. Remind employees that social media can amplify conflicts or create the perception of bias, even outside of work hours.