When to review and who should do it
We recommend reviewing your payroll provider every 12 months. Why? Because technology is fast-changing and waiting more than one year could push you behind the curve when compared to your competitors.
Plus, economic and political circumstances may impact the provider that serves you. Keeping an eye on what’s changing and how that might have affected the software and service you’re getting is best conducted on a regular basis.
You want to be proactive not reactive if you do need to switch providers.
There are three key stakeholders when it comes to your payroll provision: the person (or people) responsible for the payroll; the people who get paid; and the person in charge of the money. So that’s probably you, your employees and your Finance Director.
The person responsible for the payroll should lead the review, as they’re the person who will know the most when it comes to the ‘what’ needs reviewing.
The people who get paid should provide input too, as they are - obviously - best-placed to comment on employee experience.
The person in charge of the money should get involved because if you do need to switch to a new provider and there are budget constraints, they might be more perceptive to your business case if they’ve already understood the reasons you need to switch.
